Optria Kinetique Customer Alerts–
Empowering People and Businesses
 Optria Kinetique is about giving your customers information so they can make
informed, timely
decisions about their personal and business finances. And with
a sense of control, comes increased customer satisfaction. In turn, this strengthens
loyalty to your bank or credit union.
Your organization defines the types of event or time-based alerts they wish to make available to your customers and members. Then, the customers or members simply use the enrollment feature to select the alerts they want to automatically receive, as well as how and when they want to receive them—through their mobile device or e-mail. It's that easy. Alerts can range from notification of a payroll deposit to confirmation of an ATM withdrawal. You can categorize alerts that pertain to groups such as consumer, commercial or even private banking account holders so that they receive the alerts that are pertinent to them. You provide the list of alerts you want to make available, your customers and members choose the ones they wish to receive.
While Optria Kinetique customer alerts are focused primarily on delivering
advanced levels of service to customers and members, they can also have interesting,
unexpected benefits for your institution. For example, suppose a customer gets
an ATM alert—and he or she didn't make that withdrawal. Your bank
or credit union would get an immediate call from that person, notifying you of
potential fraud activity. This means added help in identifying such activity
before it becomes a problem.
There are also ample opportunities to generate fee income using Optria Kinetique
customer alerts, particularly with commercial customers. For example, you develop
a series of high-value alerts such as notification of daily cash position for
your commercial accounts. Surveys show that businesses are willing to pay for
this information in order to keep them fully informed, particularly in today's
tough economy.
Optria Kinetique and its customer alerting capabilities will deliver tangible
benefits to your customers and members, while helping your institution compete,
mitigate risk and position your organization as innovative and attentive to customer
needs. |
