CASE STUDIES

• Northwest Saving Bank
• Broadway National Bank
• United Nations Federal
  Credit Union

INSTITUTION: Northwest Saving Bank, Warren, Pennsylvania

ASSET SIZE: $7 billion

KEY CHALLENGES:

• Statements were bland, unattractive and hard for customers to read
• Couldn't leverage statements and notices to deliver marketing messages
• Hand stuffing of statements and notices was extremely time and labor intense
• Excessive, non-standardized forms and envelopes increased costs of supplies
• Inability to pre-sort mail prevented bank from realizing maximum postage savings
• Were leasing, maintaining expensive equipment for processing
• Statements and notices were taking too long to get to customers

RESULTS:

• Have reduced postage, processing, labor, hardware maintenance and leasing
  costs by more than half a million dollars
• Reduced print processing cycle time by 3 business days and electronic
  statement notifications to less than 24 hours
• Eliminated 90% of the manual statement/notice insert process
• Eliminated unnecessary equipment, resulting in $45,000 saving

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