Optria Success Story: Northwest Bank

CASE STUDIES

INSTITUTION: Northwest Savings Bank, Warren, Pennsylvania

ASSET SIZE: $7 billion

KEY CHALLENGES:

Statements were bland, unattractive and hard for customers to read
Couldn't leverage statements and notices to deliver marketing messages
Hand stuffing of statements and notices was extremely time and labor intense
Excessive, non-standardized forms and envelopes increased costs of supplies
Inability to pre-sort mail prevented bank from realizing maximum postage savings
Were leasing, maintaining expensive equipment for processing
Statements and notices were taking too long to get to customers

SOLUTION: Optria Communiqué and Optria iStatements

RESULTS:

Have reduced postage, processing, labor, hardware maintenance and leasing costs by more than half a million dollars
Reduced print processing cycle time by 3 business days and electronic statement notifications to less than 24 hours
Eliminated 90% of the manual statement/notice insert process
Eliminated unnecessary equipment, resulting in $45,000 saving
Have been awarded the J.D. Power and Associates Highest Customer Satisfaction Award in the Mid-Atlantic Region for the past three years consecutively

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Northwest Savings Bank

“What attracted us to Optria was their knowledge of the banking industry and the fact that they were intimately familiar with our core processing environment. Optria also had solutions for both the print and electronic worlds. We wanted to work with the same vendor for both delivery channels. No other vendor offered such sophisticated solutions.”

ANDREW YOUNG
Chief Information Officer
Northwest Savings Bank