Personalized communications

The statement is already personal. The message should be too.

Every statement contains context: account type, product relationship, maturity date, activity, eligibility, and need. Optria helps banks and credit unions use that context responsibly, placing relevant messages inside communications already being produced. Campaign Manager is the mechanism. Relevance is the point.

Step 01Production data
Step 02Institution rules
Step 03Campaign Manager
Step 04Relevant message
Step 05Print or digital statement
FIRST COMMUNITY
STATEMENT OF ACCOUNT
Jul 1 – Jul 31, 2026
Acct ••••2913
Beginning balance$3,080.00
Deposits and credits$1,240.00
Withdrawals and debits$101.14
Interest paid$0.00
Ending balance$4,218.86
CD maturing September 14. Your 12-month certificate renews automatically unless you contact the branch. Current 13-month rate: 4.15% APY.

The message area sits inside the composed document. It is produced in the same run, on the same page, using the same data that created the statement.

Examples

Messages tied to the account relationship.

01

CD maturity

A maturity date in the production data determines who sees the renewal message.

02

HELOC opportunity

Eligibility rules defined by the institution decide where the message appears.

03

Digital adoption

Paper recipients see enrollment content; electronic recipients do not.

04

Product relationship

Message selection reflects the products an account holder already has with the institution.

05

Retention

Rules can target accounts the institution wants to reach before the relationship changes.

Both channels

The same message logic applies to the electronic statement.

Because the document is composed once, a rule written for the printed statement produces the same result in the digital version.

firstcommunity.bank/documents
DOCUMENTS
Statement · July 2026PDF
Statement · June 2026PDF
1099-INT · 2025PDF
Annual privacy noticePDF
Email notification sent Aug 3, 7:02 AM. Delivered. Opened Aug 3, 8:41 AM.
FIRST COMMUNITY
STATEMENT OF ACCOUNT
Jul 1 – Jul 31, 2026
Acct ••••2913
Beginning balance$3,080.00
Deposits and credits$1,240.00
Withdrawals and debits$101.14
Interest paid$0.00
Ending balance$4,218.86
CD maturing September 14. Your 12-month certificate renews automatically unless you contact the branch. Current 13-month rate: 4.15% APY.

Talk about Campaign Manager.

Bring the rules you would want to apply and the documents you already produce.

Talk about Campaign Manager