Privacy Policy

Purpose

Optria is committed to protecting privacy. This Website and Business Contact Privacy Policy explains how Optria collects, uses, discloses, and protects personal information in connection with its website, online forms, business communications, and related interactions.

This policy is intended for website visitors, prospects, business contacts, vendors, and other individuals who interact with Optria through its website or business communication channels.

This policy does not replace Optria’s contractual obligations to its customers or Optria’s internal data protection, access control, encryption, retention, incident response, or customer data handling policies.

Introduction

Optria provides services to banks and credit unions within the United States. Optria’s website and services are directed to customers and users within the United States. Optria does not knowingly target, market to, or offer services to individuals located outside the United States.

International privacy laws, including GDPR, are addressed only where applicable by law, contract, customer requirement, or specific engagement.

Definitions

Optria, Company, we, us, or our means Optria.

You or your means an individual who visits Optria’s website, submits information through an online form, communicates with Optria, or otherwise interacts with Optria in a business or website-related context.

Website and Services means Optria’s website, online forms, business communications, and related website or business interactions described in this policy.

Personal Information means information that identifies, relates to, describes, or can reasonably be associated with an identified or identifiable individual.

Service Providers means third parties that provide services to Optria, such as website hosting, analytics, marketing, security, communication, or business support services.

Cookies means small files or similar technologies placed on a device or browser to support website functionality, analytics, preferences, security, or related purposes.

Personal Information We May Collect

Optria may collect personal information that individuals choose to provide, including:

• Name.
• Business contact information.
• Company name.
• Job title.
• Phone number.
• Email address.
• Mailing address.
• Information submitted through website forms.
• Content of inquiries, requests, or communications.

Optria may also collect limited website usage information automatically, including:

• IP address.
• Browser type.
• Device information.
• Pages visited.
• Referring website.
• Date and time of access.
• General usage patterns.
• Interaction with website forms, links, or pages.

Cookies and Tracking Technologies

Optria may use cookies and similar technologies to support website functionality, security, analytics, performance, and user experience.

You may configure your browser to refuse cookies or alert you when cookies are being used. Some website features may not function properly if cookies are disabled.

Optria may use website analytics, marketing, security, and functionality tools, which may include HubSpot, Google Analytics, reCAPTCHA, or similar services. These tools may collect usage, device, browser, and interaction information to support website functionality, security, analytics, and business communications.

Information collected through third-party tools may be retained according to Optria’s settings, business needs, and the applicable provider’s terms and retention practices.

How We Use Personal Information

Optria may use personal information to:

• Respond to inquiries and business communications.
• Provide, maintain, and improve the website and related business services.
• Manage customer, prospect, vendor, and business relationships.
• Send service, administrative, or business communications.
• Analyze website activity and improve website performance.
• Protect Optria’s website, systems, business operations, and users.
• Prevent fraud, misuse, unauthorized access, or other security concerns.
• Comply with applicable legal, regulatory, contractual, or customer requirements.
• Support internal recordkeeping, compliance, and business administration.

Optria is not a payment processor and does not collect, process, store, or transmit payment card data for payment processing through its website.

How We Disclose Personal Information

Optria may disclose personal information:

• To service providers that support website hosting, analytics, marketing, security, communication, or business operations.
• To respond to inquiries or provide requested information.
• To comply with applicable legal, regulatory, contractual, or customer requirements.
• To enforce Optria policies, agreements, or rights.
• To protect the rights, safety, security, or property of Optria, its customers, website users, or others.
• In connection with a business transaction, such as a merger, acquisition, restructuring, financing, or sale of assets.

Optria does not sell personal information.

Optria may disclose information in response to legal process, law enforcement requests, regulatory inquiries, court orders, subpoenas, or similar requirements. Optria may not provide advance notice of such disclosures where notice is prohibited by law, impractical, or inconsistent with the nature of the request.

Third-Party Service Providers

Optria may use third-party service providers to support website functionality, analytics, marketing, security, communications, hosting, and business operations.

Third-party service providers may collect or process information according to their own terms, privacy policies, service configurations, and retention practices. Optria is not responsible for the privacy practices of third-party websites or services that are not controlled by Optria.

Links to Other Websites

Optria’s website may contain links to third-party websites or resources. Optria is not responsible for the privacy practices, security, content, or policies of third-party websites. Users are encouraged to review the privacy policies of any third-party websites they visit.

Data Retention

Optria retains personal information for as long as reasonably necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law, contract, customer requirement, security need, dispute resolution, or business recordkeeping requirement.

Website and business contact information may be retained to support business communications, customer or prospect relationship management, legal and compliance needs, and Optria’s legitimate business purposes.

Data Transfers

Optria is a United States-based company and does not intentionally target, market to, or offer services to individuals located outside the United States.

Optria does not intentionally transfer personal information internationally as part of its website or business contact activities. If international processing or transfer becomes applicable, Optria will address such processing or transfer in accordance with applicable law, contract, customer requirement, or specific engagement.

Security of Personal Information

Optria uses administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

However, no method of transmission over the Internet or electronic storage is completely secure. Optria cannot guarantee absolute security of information transmitted through the website or electronic communication channels.

Data Breach Notification

In the event of a data breach involving personal information, Optria will evaluate the incident and provide notifications to affected individuals, customers, regulators, or other parties where required by applicable law, contract, customer requirement, or the facts of the incident.

Notifications, where required, will be made in accordance with applicable law and may include information about the nature of the incident, the information involved, steps taken by Optria, and contact information for further inquiries.

California and User Privacy Rights

Where applicable, California residents may have rights under California privacy laws, including:

• The right to request information about personal information collected, used, disclosed, sold, or shared.
• The right to request deletion of personal information.
• The right to request correction of inaccurate personal information.
• The right to opt out of the sale or sharing of personal information.
• The right to limit certain uses or disclosures of sensitive personal information.
• The right not to be discriminated against for exercising privacy rights.

Optria does not sell personal information.

Optria also allows users to request access to, correction of, or deletion of personal information provided to Optria. Optria will review and process requests in accordance with applicable law, identity verification requirements, business recordkeeping needs, security requirements, and contractual obligations.

Privacy requests may be submitted by contacting Optria at compliance@optria.com.

Do Not Track Signals

Some browsers offer “Do Not Track” signals. Optria does not currently respond to “Do Not Track” signals.

Optria does not sell personal information and does not knowingly track users across unrelated websites for the purpose of selling personal information.

Children’s Privacy

Optria’s website and services are not intended for individuals under the age of thirteen (13). Optria does not knowingly collect personal information from children under thirteen (13).

If Optria becomes aware that it has collected personal information from a child under thirteen (13), Optria will take appropriate steps to delete the information, unless retention is required or permitted by law.

Changes to This Privacy Policy

Optria may update this policy periodically. The current version will be maintained on the applicable website page with the effective date noted.

Users are encouraged to review this policy periodically for updates.

Contact Information

For privacy-related inquiries or requests, contact Optria at:

compliance@optria.com